Do you need to return a product? Before returning an item, please check our Returns & Refunds Policy on the Product Page to make sure your item is eligible for return.

Then, fill in our Online Return form, for quicker processing. Simply Login and go to “My Orders”, and open the last order by clicking on “Order details”. If your product is eligible for a return, you will see the “Return Product”button. Click on it to start the return process. Having trouble completing the Online Return form? Click Here to access our step by step guide.

All items purchased on Pa-Zed.Com, can be returned within a period of 7 days from delivery date, if they meet certain requirements ( return takes 7 days for Fashion items and 10 days for electronics ).

Please note: If you received the product on Monday 1st, you have until next Monday 8th to notify us. You can do so either online (via email or by filling our Online Return form) or by calling our Customer Service.

Past this time window, unfortunately we cannot accept returns. We advise you to contact the manufacturer if the product has a warranty. Click Here to know more about warranties.

Requirement for a valid procedure

  • Proof of purchase (order number, invoice, etc)
  • Valid return reason and acceptance conditions (stated below))
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, etc.)

Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once we retrieve your product we will perform a quality check. If the quality check is successful, we will refund you according to your requested refund method. Click Here to know more about Refund Policy.

Note that if the quality check is unsuccessful, we will return the product to you, without issuing a refund.Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required

Reasons for return YOUR RETURN MUST BE :
New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
Wrong Product
Product sealed should not be broke EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
Damaged Product x x
Defective Product x x
Parts Missing x x
Website – Not as Advertised x
Product – Does Not Fit

(Not applicable to some fashion items,check return policy on product page)

x
Customer – Change of Mind(Not applicable to some product categories, check return policy on product page)

We will arrange a pick-up at your your convenience within 48 hours after you submit the return request.

Please note that we will make 3 scheduled attempts on different days. If you are not available on any of these dates, we will cancel the return procedure and you will not be able to return your product to us anymore.

Alternatively, you can drop off the product at one of our pickup stations.Note that you are required to drop off your item within 4 days otherwise your return will be cancelled

We advise you to check our warranty page here to get more information about our warranty policy.

Refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, This quality evaluation process may take up to 14 days. We will send you an email notification once return examination completed.

To process your refund more quickly, you have the option to request a refund via Pa-Zed.Com Refund Voucher, which must be indicated when you request for a return online or when contacting our Customer Service.

Otherwise, you can choose any of the refund methods below, depending on the payment method utilized when placing the order.

Refund methods available according to payment methods.

Payment methods Refund methods
Cash Refund voucher or Airtel/MTN Money
Bank Transfer Refund voucher or Bank Transfer
Refund Voucher Refund voucher Only
Airtel/MTN Money Refund voucher or Airtel/MTN Money
Paypal Refund voucher or Paypal

NOTE:Once you select your preferred method of refund you will not be in a position to change it.

Pa-Zed.Com Refund Voucher is a compensation mechanism which credits you with the value of your returned product when placing an order for a new products.

You can use Pa-Zed.Com Refund Voucher as voucher code to purchase any item on the website. A refund voucher is valid for 180 days from issue date and can be used on several purchases, until your balance is 0.

If you have been issued a Pa-Zed.Com Refund Voucher, you will have received a voucher number.

Please enter this voucher number in the voucher code box and click “add voucher” during checkout at payment step. A corresponding deduction will be applied to your total amount.

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note that we will make several attempts to return the product to you. However, passed 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at the Pa-Zed.Com warehouse.

For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.

For example: If you purchased an item on sale for ZMW200 and its original value was ZM400, we will refund you ZMW200.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Pa-Zed.Com refund voucher.